The Live Chat Market Overview identifies and assesses six live chat software vendors who are ready and able to provide live chat capabilities in medium to large scale implementations. The vendors are:
BoldChat™, InstantService™, LivePerson™, Talisma®, Velaro, and WhosOn.
The Live Chat Market Overview compares six vendors against more than eight criteria and over a dozen features. Fill out the form to download now.
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In response to a recent live chat software research project, Live Chat Comparison embarked on a project to use three different communication methods during actual online purchasing engagements. 6 retailers were shopped in April 2009 in order to put chat, email, and phone interactions to the test.
Watch this recorded web event featuring a guided tour through the Live Chat Market Overview study, by its author, Tim Smith. Tim discusses the methodology of the report and takes a deep dive into the 8 overall criteria you need to know if you're evaluating chat vendors. Tim also discusses the more than a dozen individual features and functions evaluated in the report.
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*The Live Chat Market Overview study was commissioned by Bold Software, LLC.